Notifai Refund Policy
Notifai subscriptions are sold by the store you bought them from, not by Notifai directly. Refunds are given by that seller, under that seller's policy and your statutory rights. Notifai does not run a separate refund program, and it never holds your payment method, so it cannot move money back to you itself. This page tells you who your seller is and how to ask.
Web purchases (Paddle)
If you subscribed on the dashboard, Paddle is the merchant of record and took your payment. Paddle handles refund requests under its Checkout Buyer Terms and your statutory rights. To ask for a refund, use the link in the receipt email Paddle sent you, or contact Paddle's buyer support at paddle.net with the email address you paid with. You can also ask through Support and we will route the request to Paddle.
iPhone purchases (Apple)
If you subscribed in the iPhone Companion App, Apple sold you the subscription and only Apple can refund it. Request a refund from Apple at reportaproblem.apple.com or through Apple Support. Notifai cannot issue, speed up, or override an Apple refund decision.
Your statutory rights
If you are a consumer in the EU or UK you may have a statutory right to withdraw from a distance contract within 14 days. Where the service begins immediately at your request, that right may end once performance has started; the seller's checkout tells you how it handles this. Nothing in this policy removes a right you have by law.
The free trial
New subscriptions start with a free trial, described on the Pricing page. If you cancel before the trial ends you are never charged, so no refund is needed.
What a refund changes
Where a verified refund covers the current period, the access it paid for ends. A refund does not delete your account or its data; account deletion is separate and described in the Privacy Policy.
Cancelling instead
Cancelling is not a refund: you keep access until the end of the period you already paid for and are not charged again. Cancel with the seller you bought from — a web subscription through Manage subscription in the dashboard Account page, an iPhone subscription in your Apple Account subscription settings, at least 24 hours before the period ends to avoid the next charge. Deleting your Notifai account does not by itself cancel an Apple subscription — cancel that with Apple as well.